About
Splash is a view from the pool.
A personal publication about pooled CSM work, customer patterns, resolution thinking, and the practice of getting better at customer success at scale.
What this is
Splash is where I write about the craft of pooled customer success: shared context, repeated customer patterns, knowledge quality, routing, automation, and the operating habits that make scaled work feel more human.
What this is not
Splash is not an official Zendesk publication, support channel, roadmap source, or customer story archive. It does not publish confidential customer, employee, sales, roadmap, ticket, Slack, Gong, Salesforce, or internal operational data.
Splash is a personal blog. Views are my own and not official Zendesk guidance.