AI and Resolution · May 27, 2026
We are all architects now
AI tools are moving more of us from doing isolated tasks to designing systems of work.
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All notes from Splash
Essays, field notes, and practical thinking on pooled CSM work.
Pooled CSM · May 12, 2026
Field notes from the pool
Why pooled CSM work deserves clearer language, sharper systems, and better stories.
Read articleAI and Resolution · May 10, 2026
Resolution before reaction
A pooled CSM lens on designing support paths before the next customer question arrives.
Read articlePlaybooks · May 8, 2026
The shared customer memory
How pooled teams can avoid losing context when ownership is intentionally distributed.
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